Customer Testimonials
My husband and I dealt with Ellen S. She was attentive to our needs and made us feel like we were her only customers. Her "bed-side manner" was impeccable. She worked hard to get us the best deal possible for our situation. Consummate professional yet very friendly. Highly recommended! Thank you Ellen.
The best car buying experience I ever had! If you're the kind of person who values transparency, you definitely want to contact Maksim, what a pleasure he was to work with! His professional attitude, knowledge, and honesty is top notch. The financer, Dwayne, was equally outstanding. No surprises, no haggling, no stress - the entire transaction couldn't have gone more smoothly. Thanks, Maksim & Dwayne, for such a straightforward, comfortable and pressure free experience. I wish you both the best and look forward to referring family and friends to you in the future.
Got a new MDX and had a great experience from beginning to end. Faiza did a great job helping me with the transaction and I got exactly what I wanted. This is my third Acura and I can honestly say this was the best experience buying one. Thanks guys!
I bought TLX last week working with Faiza K and it was a great experience. Initially there were some misunderstanding but she was quickly able to understand the facts and communicated well with us, manager, finance etc., to make the whole process smooth. She was very professional and courteous. I would strongly recommend her and the dealership if you are in the market for Acura !
Great Experience customer service is excellent made me feel less stress was very comfortable everyone in Brooklyn Acura to care me and made a deal and couldn’t make the deal in the other place in queens!
Great price, service and knowledge from my sales person Dante. He walked me through the whole car buying process. Thanks to him and his team!!
Amazing job from Dante and everyone at Acura of Brooklyn!!!! They got me the price I wanted and even delivered the car to my house. Big thanks again to them!!!!
I bought a brand new Acura MDX from Dante he was amazing highly recommended to anyone looking for a new car.
Recently purchased my MDX from Acura of Brooklyn and my experience was top notch. Was impressed with Dante 's knowledge and with the professionalism in which he had the whole time. Enjoying my new ride thanks again bro!
I bought a 2021 TLX from this dealership recently and I must shoutout Dante for making the process a real enjoyable and easy experience. Great salesperson and great place! Thanks Dante
I always thought buying a car was very stressful and time consuming but thanks to Dante at Acura of bk who helped this become one of the easiest experiences yet. Very happy with my RDX! Excellent customer service, no pressure and no stress!
One of the best experience I had purchasing a car at this location because of Dante who made the process smooth and straightforward. He worked with me to get my RDX and I couldn't be happier. Will definitely do business with him and this dealership again.
Dante was very friendly, well informed and understood my needs. I got my TLX type S and I couldn't be more pleased as he delivered on all that was discussed. I would no doubt recommend this dealership to anyone looking for an Acura!
Spoke with Dante who seemed both experienced and knowledgeable. He continuously went above and beyond to provide the best pricing and overall experience. Very happy with my purchase!!
Working with Dante came with a fast and efficient experience as well as an affordable RDX. He seems like a good salesman with integrity. That is why I will recommend him and this dealership!
Knowledgeable, professional, courteous and non-aggressive - all of the qualities car Dante has! The whole process was smooth and easy. Love my new car already!
I just bought a TLX and I admit I'm not only pleased with Acura of Brooklyn but the salesman I worked with. I had been to three other dealers and the salesman were very pushy and intimidating. Dante was the opposite. He was not only polite and professional, but very knowledgeable which in turn allowed me to make an informed decision prior to purchasing. Thanks Dante keep up the good work!
Every aspect of my experience with Dante at this location was amazing! I went to this dealership as early as possible because I knew this process would be very time consuming but working with Dante made it the complete opposite. He made it easy to choose my car as he laid out all the options and thankfully I left in my new Acura RDX. I would definitely refer him to anyone I know looking to buy a car!
I had an amazing experience with Dante he helped me get my first car. Thanks to him i walked out with a brand new Acura ILX!!!
Outstanding customer service ! I left beyond pleased with the new purchase of a 2021 Acura TLX. Bilal was friendly, professional and super patient. He also knew a lot about the product. I 100% recommend others to purchase from this dealership.
Gotta let you guys know about Bilall over at Acura of Brooklyn. I popped in one day for routine mx and figured let me start window shopping as my lease was quickly coming to an end. Well by the time I was done or I should say Bilall was done with me......I knew some things about cars I never knew abs also had myself a new 2021 TLX. His customer service was top notch. He wasn’t pushy but more informative. He gave options and showed the pros and cons. He took care of all my paperwork, kept in constant ...
Salesman Dante was very helpful from the minute I stepped into the dealership and I couldn't be happier with his service. He not only answered all my questions, but he gave me advice on how to get the exact car that I wanted with a monthly payment I can afford. This is the best service within a dealership by far!
HANDS DOWN THE BEST AND EASIEST INTERACTION & TRANSACTION WITH BILLAL AND THE REST OF THE STAFF AT AOB. EWA WAS A PLEASURE TO WORK WITH GOT ME IN FROM A HONDA LEASE ONE YEAR IN TO A BRAND NEW 2021 FULLY LOADED TLX...THANK YOU!!!!
Go see billal he upgraded me from the 2021 rdx to the 2022 mdx in the same day very happy with his service and with the gm mostofa
Thank you to everyone at Acura of Brooklyn for your knowledge and help with buying my brand new 2022 Acura MDX. Dante was an excellent salesman who went out of his way to understand and meet my needs. He was also professional and friendly! I will definitely recommend this dealership to a friend.
I got my brand new 2022 Acura MDX at this location and I couldn't be more happy with the experience! Thank you Dante and the people at acura for both your knowledge and time spent with me helping me choose my car. Keep up the good work.
VERY HAPPY WITH BILLAL’s SERVICE & HELP, HE UPGRADED ME FROM MY HONDA TO ACURA & GOT ME IN THE SAME DAY! HE ALSO TOOK CARE IF MY FINAL PAYMENTS FOR MY HONDA..GO SEE HIM!
Billal assisted me today in purchasing my 2021 Acura RRX. He was professional and patient and at no time was pushy. He made the process of trading in my old car and using it as a down payment towards my new car smooth and painless. Will definitely recommend going here again for my next purchase
Billal was great to deal with, start to finish. Responsive. Clear communicator. Very professional and a great demeanor. Quick clean transparent convo on pricing terms for the vehicle. Good vibe from all of the staff, including the owner, who said hello, and Jeff in admin. Great experience. And I do love my Acura. Spotless.
Bilal made this very easy for me. My first time getting a car, he guided me and help me get into a car within a week. Very pleased! Ewa was also very helpful in helping me as well. I’d highly recommend Acura of Brooklyn to anyone.
This is my second time working with Dante at this location. Very smooth and easy process just like the first time. Thanks to his knowledge and customer service I walked out with a new Aspec TLX. Very satisfied with my purchase and will definitely recommend.
I love the service and effort that was made by Dante to keep me informed about my options while shopping around for a car. I walked out of the dealership with a preowned TLX in great condition and I couldn't be happier. Thanks again Dante for all your help!
With all the help. Big thanks to Dante and the finance department at Acura of Brooklyn. They helped me be able to pick up my dream car. They worked with me throughout the whole process. So thankful !!!
I just got a vehicle from here. My salesman was Dante. He was a great young man. He worked with me on pricing and help me throughout the whole process with insurance and everything
Walked in and worked with Dante, He gave me a great deal on an Acura MDX, I traded in my old car and got a pretty good trade-in amount for it. Thanks to the General Manager and Dante for working with me on my new car.
After traveling 1,000 miles from Alabama in my 2006 Acura TSX, the A, 2, and 4 maintenance lights came on with immediate maintenance needed. Fortunately Acura of Brooklyn was not too far from where we were staying. They made it easy to make an appointment, easy to process the care in for maintenance explaining everything they would be doing and the estimated cost, timely maintenance service, and easy car pickup. The cost of the maintenance was reasonable and comparably to what we pay in Alabama. Special thanks for Richard Billingsley, Service Advisor, for his outstanding customer service and rapport. I highly recommend Acura of ...
Peyton Rowe is the best!. Knowledgeable and helpful and got a deal done in no time. Peyton took care of everything! Great Service! He is a man of his word.
I'd like to personally thank Henry Alvarez, he greatly exceeded my general expectations about car sales people. Knowledgeable, honest, helpful, without usual tricks his colleges used.
I gave five stars because it's the first in a very long time I dealt with a business or company that gave me the full package. Just excellent. Zisca.
I'm always satisfied with service. I have been serviced by Acura since 2007 and they always take good care of me. I recommend Acura.
Mr. Cruz my service advisor provided excellent service and my wait time was minimal. The bill was also not large and in addition I was able to use a coupon.
My overall experience was excellent with Richard he know my car inside out and I always feel more comfortable dealing with him than anyone else I have several experience in the past with Richard and he goes above and beyond to help me he even arrange for me to have a loaner last summer when my car needed major service I got to drive The Acura TLX 2015 model my current car is 2011 Acura TL it was a brilliant experience a Acura is always a pleasure to drive I love the brand thank you
I am so pleased with the service that I received. I came in for an oil change. The customer service was excellent. Richard was so informative and helpful and he attended to all of my needs.
Richard did a great job, and he gave me desire to comeback anytime, Richard is a nice Person he’s very king and professional. All I need to say, is to thanks Richard one more time for the service he has done in my car. Happy thanksgiving Richard. Sincerely; Jean Edmond
This was my second visit to the showroom and my salesman Damon Jones was just as helpful as my first visit! He is very patient and helped me make the best choice for myself. I would definitely recommend him and plaza auto mall of Nostrand Ave to all my family and friends looong for a vehicle. Great Customer service skills is what a lot of businesses are lacking nowadays, but thanks to Damon he has proven that great and professional service is still being shown.
They are good service. I see the waiting area have coffee machine and DD for the guests. There have free WiFi and TV. And the lady was so nice but I didn’t know her name. She was taking good care of us. We didn’t wait for long time to finish changing airbags.
Was there for oil change, service is great. Waiting area is clean, neat and warm, coffee and some donuts offered, even I did not take any. All workers are friendly and in professional manner.
Sometimes the service at Acura is mediocre. Most times they don't call to keep me updated - I have to constantly call them and they don't return calls. And the car is usually not ready when I go to pick it up. Yesterday's experience was way better than I've had in the past. Richard Billingsley was efficient and called me to keep me updated. The car was making a clunking and rattling noise; I was there last week and they couldn't find the problem. So I brought the car back, Kawsar checked it and found ...
Fixed a recall in less than two hours. No complaints from me. Went in expecting a totally different experience. No debating my issue or up-selling.
Great and reliable service. Only lasted an hour. Waiting area was nice and coffee and donut was provided for customer. I will definitely go back.
Service was provided in a timely & professional manner. Adviser was knowledgable & informative.Service was provided in a clean & pleasurable way. Third Acura. Satisfactory service. Thanks
20 minutes in line to check-in. 22 minutes from check-in to getting my car after it was done. Just an oil change, so not bad. I think the service department could use more space for check in and the bathroom needs work.
Mr cuevas was excellent at getting me and my car in and out as quickly as possible. And kept me up to date on the status of my car.
Very professional, insightful and patient. I've recommended this dealership to my coworkers and when my son is ready he'll come here first. Happy with my decision. #Acura
Peyton was so helpful to my daughter and I on buying a Acura tlx, I was skeptical about buying a car kind of out of my price range but Peyton assured me it was worth the buy.. he has great customer service skills and I'd surely refer him to anyone!!!
I came in because my check engine light was on, along with a check VSA light on. Cruise control was also not working. Cherise was helpful and friendly from the start. She was very knowledgeable of my TSX and checking my car in was a breeze. The work done was outstanding, and all my problems were fixed. Will definitely be back again, maybe even for my next Acura 🙂
Just wish the oil change wouldn't take over hour and a half. I love my Acura and people that work in service just need to get faster
I am still THRILLED with my purchase !!!!!! & I have already recommended several people to go check out Dealer. They were able to answer all our questions regarding all the models we looked at !!
I was given an appointment and was taken care of right away.I would be please to recommend anyone to the dealer as well as the service department.
Best deal ever!!!! Highly professional place. The best part is that noone is pushing you to purchase the car. Mr.Peyton Rowe was offering and explaining in details all I needed to hear. Also, I couldn't come to buy a car on working chedule hours and the manager agreed to stay very late just for me. Very nice and professional gentlemen. His manners of talking were very highly presentable. I loved this place and of course would like to say my compliments to all people that work there. Thank you. It was honor to meet you all and wish ...
I took a car with the SAME problem to a different dealer 5 or 6 times. No effect. Bklyn Acura did it and it runs well, finally.
the severe department is excellent they picked up my acura brought it back till the operator got me to the right person was taking a little long richard is very nice person
Cherise was very prompt in taking my vehicle and allowing me to go on with my day. I dropped off my car for an oil change and was able to pick it up fast. They even gave my car a much needed car wash. Oil change was cheap and fast, and a painless process.
I have always had Acuras and used the Manhattan dealership until it closed. My initial experience in 2014 was mediocre. However I just traded in my RDX for 2018 lease this weekend and it was an outstanding experience. That is all down to Sheena Antoine. She was outstanding: professional, capable, courteous, responsive and friendly. I was very impressed by her and highly recommend working with her to get a new car. She graciously accommodated our tight schedule and managed everything beautifully.
Fast and professional service. No nonsense approach to repairing your car. You have to come to plaza Acura if you want it done right the first time!!
Paula has been very friendly and helpful in letting me know what I need to service and pricing. She is very organized and prompt with letting me know when the service parts were in.
Paula arranged to fix all problems with my car, used warranty when possible and was a pleasure to talk with. The mechanic explained in detail what he did and why.
My Tl needed a new transmission mount so i brought the car to the dealer. They encountered a defective part and had to hold my car until the part came in. To make the customer service the best they gave a me a loaner car. I appreciated it very much.
This place offers good service and the fact that they provide a shuttle service for clients when you don't want to sit in a chair for hours when your car is being worked on is really great. Most of the employees were nice to great. But it seems some people like those that accepts payments after the work seem to be overworked. He didn't do anything wrong but he seemed like he didn't care for the job and was just going thru the motions. While I was doing my payment and someone was asking him a question ...
Went for maintenance and then they told me i needed additional maintenance that i was not expecting but good overall service. I always go to Acura of Brooklyn since i trust them.
Paula, who was my handler in service was attentive and very helpful. She contacted me promptly to keep me informed and coordinate convenient pickup. However, the wait for the car to be delivered from the lot was excessive, about 40 minutes. I would suggest more help to deliver cars from the holding lot at congested times of pickup.
Very professional and answered all my concerns and explained fully what was done to my vehicle. Very professional and courteous' and Richard was very helpful
The female lady who initially greeted me was friendly and informative. They did the repairs within the expected time, even faster than I thought it would take. I've been to Acura Services for my previously leased Cars and will most likely continue to use Acura Services in the future. Thanks, Rosalyne
they took me in right away and did a thorough inspection on my car. I would use them for service as well, and they gave me my car washed
Went in to have my MDX service. Process was very pleasant. The appointment process was very convenient. When i dropped off my vehicle the service rep was very friendly. One thing i wasn't pleased with is previous time i would get a free car wash bjt this time i disnt get the wash. Don't know if the last time was just a friendly favkr or id its policy.
I would always come there and let everyone no that its a experience that was wonderful I'm not not sure if thats the name but it was a young lady that helped me at the service
Ms. Alicia Cason took down my information and kept me up to date with what was happening! Alicia was very professional and explained the issue with my vehicle. My experience this time was better than my last visit, so I was very happy with the service and timing of my repairs.
My car needed servicing and Richard was exemplary in knowledge, service and professionalism. I will visit again when the car needs its inspection as I was quoted a time for servicing and it was adhered to with minutes to spare. Thanks for a job well done.
I was met by the advisor within 10 minutes of my appointment. Was told that due to the volume of work that my wait time would be approximately 2-2.5 hours. The recommended work was completed and I had my car back in less that 1.5 hours. The advisor was pleasant and professional.
