Outstanding customer service ! I left beyond pleased with the new purchase of a 2021 Acura TLX. Bilal was friendly, professional and super patient. He also knew a lot about the product. I 100% recommend others to purchase from this dealership.
Salesman Dante was very helpful from the minute I stepped into the dealership and I couldn't be happier with his service. He not only answered all my questions, but he gave me advice on how to get the exact car that I wanted with a monthly payment I can afford. This is the best service within a dealership by far!
HANDS DOWN THE BEST AND EASIEST INTERACTION & TRANSACTION WITH BILLAL AND THE REST OF THE STAFF AT AOB. EWA WAS A PLEASURE TO WORK WITH GOT ME IN FROM A HONDA LEASE ONE YEAR IN TO A BRAND NEW 2021 FULLY LOADED TLX...THANK YOU!!!!
Go see billal he upgraded me from the 2021 rdx to the 2022 mdx in the same day very happy with his service and with the gm mostofa
I came to this dealership expecting to be here all day but the process was surprisingly smooth and easy! Salesman Dante provided fast and efficient service and was also friendly. Definitely not pushy like other salesmen or sales facilities. This location also has great deals and fast deliveries so I highly recommend them!
Thank you to everyone at Acura of Brooklyn for your knowledge and help with buying my brand new 2022 Acura MDX. Dante was an excellent salesman who went out of his way to understand and meet my needs. He was also professional and friendly! I will definitely recommend this dealership to a friend.
Alot of professional and knowledgeable salesman at this location. Dante specifically helped me purchase my 2021 Aspec TLX. Very happy with my car and will be in again in the future if I am looking to buy another one.
I got my brand new 2022 Acura MDX at this location and I couldn't be more happy with the experience! Thank you Dante and the people at acura for both your knowledge and time spent with me helping me choose my car. Keep up the good work.
Gotta let you guys know about Bilall over at Acura of Brooklyn. I popped in one day for routine mx and figured let me start window shopping as my lease was quickly coming to an end. Well by the time I was done or I should say Bilall was done with me......I knew some things about cars I never knew abs also had myself a new 2021 TLX. His customer service was top notch. He wasn’t pushy but more informative. He gave options and showed the pros and cons. He took care of all my paperwork, kept in constant ...
VERY HAPPY WITH BILLAL’s SERVICE & HELP, HE UPGRADED ME FROM MY HONDA TO ACURA & GOT ME IN THE SAME DAY! HE ALSO TOOK CARE IF MY FINAL PAYMENTS FOR MY HONDA..GO SEE HIM!
Billal assisted me today in purchasing my 2021 Acura RRX. He was professional and patient and at no time was pushy. He made the process of trading in my old car and using it as a down payment towards my new car smooth and painless. Will definitely recommend going here again for my next purchase
Billal was great to deal with, start to finish. Responsive. Clear communicator. Very professional and a great demeanor. Quick clean transparent convo on pricing terms for the vehicle. Good vibe from all of the staff, including the owner, who said hello, and Jeff in admin. Great experience. And I do love my Acura. Spotless.
Bilal made this very easy for me. My first time getting a car, he guided me and help me get into a car within a week. Very pleased! Ewa was also very helpful in helping me as well. I’d highly recommend Acura of Brooklyn to anyone.
This is my second time working with Dante at this location. Very smooth and easy process just like the first time. Thanks to his knowledge and customer service I walked out with a new Aspec TLX. Very satisfied with my purchase and will definitely recommend.
I received my brand new 2020 MDX at this location thanks to all the time and effort Dante put into helping me. He was very professional and knowledgeable when giving me my options which made my decision even easier. I will highly recommend going to him when wanting to purchase your acura!
I love the service and effort that was made by Dante to keep me informed about my options while shopping around for a car. I walked out of the dealership with a preowned TLX in great condition and I couldn't be happier. Thanks again Dante for all your help!
With all the help. Big thanks to Dante and the finance department at Acura of Brooklyn. They helped me be able to pick up my dream car. They worked with me throughout the whole process. So thankful !!!
I just got a vehicle from here. My salesman was Dante. He was a great young man. He worked with me on pricing and help me throughout the whole process with insurance and everything
Walked in and worked with Dante, He gave me a great deal on an Acura MDX, I traded in my old car and got a pretty good trade-in amount for it. Thanks to the General Manager and Dante for working with me on my new car.
After traveling 1,000 miles from Alabama in my 2006 Acura TSX, the A, 2, and 4 maintenance lights came on with immediate maintenance needed. Fortunately Acura of Brooklyn was not too far from where we were staying. They made it easy to make an appointment, easy to process the care in for maintenance explaining everything they would be doing and the estimated cost, timely maintenance service, and easy car pickup. The cost of the maintenance was reasonable and comparably to what we pay in Alabama. Special thanks for Richard Billingsley, Service Advisor, for his outstanding customer service and rapport. I highly recommend Acura of ...
Peyton Rowe is the best!. Knowledgeable and helpful and got a deal done in no time. Peyton took care of everything! Great Service! He is a man of his word.
I'd like to personally thank Henry Alvarez, he greatly exceeded my general expectations about car sales people. Knowledgeable, honest, helpful, without usual tricks his colleges used.
I gave five stars because it's the first in a very long time I dealt with a business or company that gave me the full package. Just excellent. Zisca.
I'm always satisfied with service. I have been serviced by Acura since 2007 and they always take good care of me. I recommend Acura.
Mr. Cruz my service advisor provided excellent service and my wait time was minimal. The bill was also not large and in addition I was able to use a coupon.
I am so pleased with the service that I received. I came in for an oil change. The customer service was excellent. Richard was so informative and helpful and he attended to all of my needs.
My overall experience was excellent with Richard he know my car inside out and I always feel more comfortable dealing with him than anyone else I have several experience in the past with Richard and he goes above and beyond to help me he even arrange for me to have a loaner last summer when my car needed major service I got to drive The Acura TLX 2015 model my current car is 2011 Acura TL it was a brilliant experience a Acura is always a pleasure to drive I love the brand thank you
Richard did a great job, and he gave me desire to comeback anytime, Richard is a nice Person he’s very king and professional. All I need to say, is to thanks Richard one more time for the service he has done in my car. Happy thanksgiving Richard. Sincerely; Jean Edmond
This was my second visit to the showroom and my salesman Damon Jones was just as helpful as my first visit! He is very patient and helped me make the best choice for myself. I would definitely recommend him and plaza auto mall of Nostrand Ave to all my family and friends looong for a vehicle. Great Customer service skills is what a lot of businesses are lacking nowadays, but thanks to Damon he has proven that great and professional service is still being shown.
They are good service. I see the waiting area have coffee machine and DD for the guests. There have free WiFi and TV. And the lady was so nice but I didn’t know her name. She was taking good care of us. We didn’t wait for long time to finish changing airbags.
Was there for oil change, service is great. Waiting area is clean, neat and warm, coffee and some donuts offered, even I did not take any. All workers are friendly and in professional manner.
Sometimes the service at Acura is mediocre. Most times they don't call to keep me updated - I have to constantly call them and they don't return calls. And the car is usually not ready when I go to pick it up. Yesterday's experience was way better than I've had in the past. Richard Billingsley was efficient and called me to keep me updated. The car was making a clunking and rattling noise; I was there last week and they couldn't find the problem. So I brought the car back, Kawsar checked it and found ...
Fixed a recall in less than two hours. No complaints from me. Went in expecting a totally different experience. No debating my issue or up-selling.
Great and reliable service. Only lasted an hour. Waiting area was nice and coffee and donut was provided for customer. I will definitely go back.
Service was provided in a timely & professional manner. Adviser was knowledgable & informative.Service was provided in a clean & pleasurable way. Third Acura. Satisfactory service. Thanks
20 minutes in line to check-in. 22 minutes from check-in to getting my car after it was done. Just an oil change, so not bad. I think the service department could use more space for check in and the bathroom needs work.
Mr cuevas was excellent at getting me and my car in and out as quickly as possible. And kept me up to date on the status of my car.
Very professional, insightful and patient. I've recommended this dealership to my coworkers and when my son is ready he'll come here first. Happy with my decision. #Acura
Peyton was so helpful to my daughter and I on buying a Acura tlx, I was skeptical about buying a car kind of out of my price range but Peyton assured me it was worth the buy.. he has great customer service skills and I'd surely refer him to anyone!!!
Service is done but 3 hours for a simple oil change is a bit insane, plus Taking car out when it's done toom me another 20 minutes
I came in because my check engine light was on, along with a check VSA light on. Cruise control was also not working. Cherise was helpful and friendly from the start. She was very knowledgeable of my TSX and checking my car in was a breeze. The work done was outstanding, and all my problems were fixed. Will definitely be back again, maybe even for my next Acura 🙂
Just wish the oil change wouldn't take over hour and a half. I love my Acura and people that work in service just need to get faster
I am still THRILLED with my purchase !!!!!! & I have already recommended several people to go check out Dealer. They were able to answer all our questions regarding all the models we looked at !!
I was given an appointment and was taken care of right away.I would be please to recommend anyone to the dealer as well as the service department.
Best deal ever!!!! Highly professional place. The best part is that noone is pushing you to purchase the car. Mr.Peyton Rowe was offering and explaining in details all I needed to hear. Also, I couldn't come to buy a car on working chedule hours and the manager agreed to stay very late just for me. Very nice and professional gentlemen. His manners of talking were very highly presentable. I loved this place and of course would like to say my compliments to all people that work there. Thank you. It was honor to meet you all and wish ...
I took a car with the SAME problem to a different dealer 5 or 6 times. No effect. Bklyn Acura did it and it runs well, finally.
the severe department is excellent they picked up my acura brought it back till the operator got me to the right person was taking a little long richard is very nice person
Cherise was very prompt in taking my vehicle and allowing me to go on with my day. I dropped off my car for an oil change and was able to pick it up fast. They even gave my car a much needed car wash. Oil change was cheap and fast, and a painless process.
I have always had Acuras and used the Manhattan dealership until it closed. My initial experience in 2014 was mediocre. However I just traded in my RDX for 2018 lease this weekend and it was an outstanding experience. That is all down to Sheena Antoine. She was outstanding: professional, capable, courteous, responsive and friendly. I was very impressed by her and highly recommend working with her to get a new car. She graciously accommodated our tight schedule and managed everything beautifully.
Fast and professional service. No nonsense approach to repairing your car. You have to come to plaza Acura if you want it done right the first time!!
Paula has been very friendly and helpful in letting me know what I need to service and pricing. She is very organized and prompt with letting me know when the service parts were in.
Paula arranged to fix all problems with my car, used warranty when possible and was a pleasure to talk with. The mechanic explained in detail what he did and why.
My Tl needed a new transmission mount so i brought the car to the dealer. They encountered a defective part and had to hold my car until the part came in. To make the customer service the best they gave a me a loaner car. I appreciated it very much.
This place offers good service and the fact that they provide a shuttle service for clients when you don't want to sit in a chair for hours when your car is being worked on is really great. Most of the employees were nice to great. But it seems some people like those that accepts payments after the work seem to be overworked. He didn't do anything wrong but he seemed like he didn't care for the job and was just going thru the motions. While I was doing my payment and someone was asking him a question ...
Went for maintenance and then they told me i needed additional maintenance that i was not expecting but good overall service. I always go to Acura of Brooklyn since i trust them.
Paula, who was my handler in service was attentive and very helpful. She contacted me promptly to keep me informed and coordinate convenient pickup. However, the wait for the car to be delivered from the lot was excessive, about 40 minutes. I would suggest more help to deliver cars from the holding lot at congested times of pickup.
The female lady who initially greeted me was friendly and informative. They did the repairs within the expected time, even faster than I thought it would take. I've been to Acura Services for my previously leased Cars and will most likely continue to use Acura Services in the future. Thanks, Rosalyne
Very professional and answered all my concerns and explained fully what was done to my vehicle. Very professional and courteous' and Richard was very helpful
they took me in right away and did a thorough inspection on my car. I would use them for service as well, and they gave me my car washed
Went in to have my MDX service. Process was very pleasant. The appointment process was very convenient. When i dropped off my vehicle the service rep was very friendly. One thing i wasn't pleased with is previous time i would get a free car wash bjt this time i disnt get the wash. Don't know if the last time was just a friendly favkr or id its policy.
I would always come there and let everyone no that its a experience that was wonderful I'm not not sure if thats the name but it was a young lady that helped me at the service
Ms. Alicia Cason took down my information and kept me up to date with what was happening! Alicia was very professional and explained the issue with my vehicle. My experience this time was better than my last visit, so I was very happy with the service and timing of my repairs.
My car needed servicing and Richard was exemplary in knowledge, service and professionalism. I will visit again when the car needs its inspection as I was quoted a time for servicing and it was adhered to with minutes to spare. Thanks for a job well done.
I was met by the advisor within 10 minutes of my appointment. Was told that due to the volume of work that my wait time would be approximately 2-2.5 hours. The recommended work was completed and I had my car back in less that 1.5 hours. The advisor was pleasant and professional.
Richard was the technical account manager and was a pleasure to work with. He gave me regular updates to the work being done on my MDX. (Coolant and differential changes.) Picked up my washed vehicle and all with a smile. He was genuinely interested in delivering a great customer experience. A replacement part was needed for my running board. He stated he would contact me as soon it was delivered to set up an installation time.
I use this Acura dealership for servicing my MDX. Will continue to do so. This dealership is not as "fancy" as suburban dealerships but I've been very satisfied with their quality of work.
Very good service is provided at Plaza Auto MAll. Will definitely return there for service in the future. Everyone very helpful. Thank you for service.
Since I brought my Acura TLX I've came to this Brooklyn Acura service center. The employees are knowledgeable and polite. I never have no issues when my car is given back to me. Three out of the four times I've been here I've recommended for Alica to be my service advisor. She's friendly, polite and always keeps me abreast of what's going on with my car. I will definitely be back here again.
Mechanic highly qualified and recommended. met all my expectations. Car is running like brand new. Customer service overall superior.. would recommend Acura device to any and everyone.
My experience with Acura of Brooklyn, the advisors were professional and very knowledgeable about the reasoning for my visit to Acura, I brought my vehicle for an air bag recall, my advisors explained in detail and in simple terms of why the recall was nessecary.
from the first time we enter dealership the atmosphere was warm and the sale person Jason Perez was friendly he did not push us in buying.
Excellent job everybody is very helpful I didn't have to wait too much time I like the fact that it has a shuttle for those who can't wait
As a driver, I know that, the car need service to support, in order to drive around smoothly. So I got a chance to see the service department after I completed the service with sales which is next door. The adviser and the technician worked together on the car. They did good job. I even told the Acura customer hot-line about their good job. The sales person knowledgeable and helpful. The service is good as well.
Henry is a very good guy , he helped me a lot with buying my RDX . I was very impressed. I appreciate everything he did for me .
Brought my car in this morning for an oil change and to look into the TPMS light. In the very cold weather I've found the TPMS light comes on sometimes, so they added some air to my tires and got the light off within minutes and the oil change was done promptly. Very pleasant staff as always and was happy to enjoy free breakfast and a ride home in the complimentary shuttle. Always recommend this place to my family and friends.
Paula is absolutely amazing at one of the best For the customer service I am so happy with what she did for me and for the car this is a great place and Paula deserves an award for customer satisfaction also her general manager is a sweetheart very knowledgeable and helpful as I was taken care of from start to finish thank you so much Paula I really appreciate all your help
The salespeople were very helpful. This is the 4th Acura I have leased from them and I would highly recommend this dealership to anyone I know
your service manager Heather is a great example of fine customer service. her greeting and manner were extremely warm and cordial. all customer service people should have her attitude. i dont know if it can taught i think this is just the way she is as a person
Second time going to this location and they are pleasure to pull up too... The first time I went they took care of me... and the second time they were busy and advised they couldn't take me , but the manager was so nice about it... I waited until the next day. Amazing staff!
The sales person was very helpful and was straight forward with figures. It has changed my attitude With doing business with plaza Acura ..Michael Connelly Acura MDX
Excellent service, very understanding workers! Fully understood the issue and dealt with it and pointed out all other issues recommended for fixing! Will be sticking with Acura Of Brooklyn for a very long time.
I brought my vehicle in for a recall and transmission trouble. Not only was this fixed and under warranty I might add, but they also found an oil leak that I had no clue about. Great customer service and great service overall.
While we did not make a deal this time, (I haven't made any deal yet.) Henry Alvarez is a super nice salesman who represents this firm with integrity and class; I highly recommend to anyone to work with him as he will make you a really new & happy customer!